1. What types of trading accounts does Aristo offer?

Aristo offers Cash Securities trading account. Client can open an individual account, joint account or corporate account.

2. Is there any minimum deposit requirement when opening an account?

There is no minimum deposit requirement for account opening.

3. How can I open an account with Aristo?

You can come visit our office in person or send us the completed account opening form with other required documents by post.

Office address(Hong Kong):

Room 101, 1st Floor, On Hong Commercial Building, 145 Hennessy Road, Wanchai, Hong Kong

Office hours: 9:00am to 5:30pm (Mon – Fri); Closed on Saturday, Sunday and public holiday

4. What documents are needed to open an individual/joint account?

i) Identity document e.g. HKID Card/Passport of the Account Holder(s)

ii) Residential Address Proof of the Account Holder(s) e.g. bank statement or utility bill issued within the past 3 months

5. What documents are needed to open a corporate account?

Please view the "Open Account" by clicking the Customer Service.

6. What documents are needed to open accounts by mail?

i) Completed Client Account Opening Document;

ii) Identity document e.g. HKID Card/Passport of the Account Holder(s);

iii) Residential Address Proof of the Account Holder(s) e.g. bank statement or utility bill issued within the past 3 months;

iv) If account opening form cannot be signed by a competent witness, the applicant can send cheque(s) to Aristo. A cheque issued by a Hong Kong licensed bank bearing the same name as show in your identity document and the signature on the cheque issued by you should be identical to the signature signed on the Client Information Statement. The amount of your cheque should not be less than HK$10,000 made payable to Aristo Securities Limited

New account will not be activated until the cheque is cleared.

v) Made by the witness to witness and sign the opening account form, witness must be a registered person under SFC or Justice of the Peace or certified public accountants or lawyers.

7. How long does it take to open a trading account?

The process usually will be completed within 2-3 working days after we received all relevant documents and they are properly signed.

8. Are there any charges for opening a trading account?

No. There is no account opening fee. Regarding the commission, fees and levies.

1. How to deposit fund into Aristo account?

Bank information (Applicable on (1) Cash Deposit, (2) Bank Transfer and (3) Cheque Deposit)

Bank Name Currency Bank Code Bank Account Number SWIFT Code Beneficiary Bank Address
(For CHATs / Remittance)
Hang Seng Bank Limited HKD/ RMB/ USD 024 239-436918-883 HASEHKHH Shops 9-10, 1/F, Tung Ning Building, 251 Des Voeux Road Central, Hong Kong
Bank of China (Hong Kong) Limited

HKD

RMB/ USD

012

012

699-1-025308-5

699-9-215297-5

BKCHHKHH 139 Hennessy Road, Wan Chai, Hong Kong
Bank of Communications Co., Ltd.

HKD

RMB

USD

027

027

027

841-100727-502

841-100727-504

841-100727-505

COMMHKHH 16/F, Lee Garden Five, 18 Hysan Avenue, Causeway Bay, Hong Kong
China Construction Bank (Asia) Corporation Limited HKD/ RMB/ USD 009 ???account_transaction_deposit_construction_account??? CCBQHKAX 18/F, CCB Centre, 18 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong
China CITIC Bank International Limited

HKD

RMB

USD

018

018

018

744-216183-900

744-216183-918

744-216183-901

KWHKHKHH The Chinese Bank Building, 61-65 Des Voeux Road Central, Hong Kong
DBS Bank (Hong Kong) Limited

HKD

RMB

016

016

478-000429445

478-000429454

DHBKHKHH Unit 9-18, 12/F, Miramar Tower, 132-134 Nathan Road, Tsim Sha Tsui, Hong Kong
The Bank of East Asia, Limited

HKD

RMB

015

015

514-68-02901-2

514-40-411103-9

BEASHKHH 10 Des Voeux Road, Central, Hong Kong
(1) Cash Deposit

Client can deposit cash into Aristo’s bank account at bank counter or using ATM. Please keep the deposit slip and submit the deposit slip with client name and account ID on the slip for identification to Aristo.

(2) Bank Transfer

Client can transfer the fund to Aristo’s bank account at bank counter, using ATM or through e-banking. Please keep the deposit slip or confirmation screen capture as reference, and submit the deposit slip with client name and account ID on the reference for identification to Aristo.

(3) Cheque Deposit

Client can deposit cheque/ bank draft to Aristo’s bank account at bank counter or using Cheque Deposit Machine. Cheque or bank draft should be made payable to "Aristo Securities Limited". Please keep the deposit slip and write down the client name and account ID on the slip for identification, submit the deposit slip together with cheque copy to Aristo. The fund will be available in client’s portfolio when the cheque/ bank draft is settled in Aristo’s bank account.

Aristo accepts fund deposit in clients’ own name only, third party deposit is prohibited.

(4) FPS

Client can transfer fund to Aristo by using FPS, a payment financial infrastructure introduced by the Hong Kong Monetary Authority (HKMA).

1. Register FPS service at bank
2. In the transfer page, select “Mobile Phone Number”
3. Input “+852 5313 9888” to set Aristo as Payee
4. Input transfer amount
5. Input your Aristo account ID in Remarks
6. Please capture the screen of the confirmation page (the screen capture must clearly shown client’s name and transfer details) and submit to Aristo

The fund transfer to Aristo by FPS will be available after confirmation. Aristo accepts fund deposit in clients’ own name only, third party deposit is prohibited. Clients must use their own FPS accounts for the fund transfer.

2. When is the cutoff time of cheque deposit?

The cutoff time of cheque deposit is 3pm. Cheque deposited thereafter will be processed on the next trading day.

Cheque deposited on Saturday will also be processed on the next trading day.

3. When will a deposit be shown at my account? When can it be used for trading?

If the deposit is made by cheque on or before 3pm, the amount will be shown in the account immediately. When the deposit can be used for trading is based on the following situations:

i) If the cleared securities portfolio value is not less than the cheque amount, and the cheque deposit is not over HK$100,000, client can place orders at once;

ii) In other cases, cheques deposited before the cutoff time can be used for trading at 4pm on the next trading day; cheques deposited after the cutoff time can be used for trading at 4pm on the trading day following the next trading day.

4. Can I earn interest for the fund deposited at Aristo account?

If the deposit rate set by Aristo is above 0%, the cash balance at client account will receive credit interest accrued daily. The accrued interest will be deposited to client account at Aristo on the first day of the following month.

5. How to withdraw fund? When is the cutoff time of fund withdrawal?

Clients can withdraw fund through Aristo Web or Aristo Web Mobile.

Withdrawal made before 12pm on any trading day will receive the amount deposited by crossed cheque to the registered bank account in the afternoon on the same trading day. Withdrawal made after 12pm on any trading day or non-trading day will receive the amount deposited by crossed cheque to the registered bank account in the afternoon on the next trading day.

6. Can the fund withdrawal instruction be cancelled?

Client could cancel your fund withdrawal request before 12pm on the cutoff day: go to "Account Balance", then selecting "Withdrawal" and specify the account. It could click "Remove" to cancel if the status still in “Pending”. The fund under the cancelled withdrawal can be used for trading immediately.

1. Is the flat commission of Aristo a minimum charge, or a charge per lot?

The flat commission of Aristo is not a minimum charge, but a fixed amount of service fee per securities order for any amount of consideration.

The flat commission of Aristo is a per order charge. Each order is charged for a fixed commission of HK$5. A securities order can have a quantity of at least one board lot, up to 3,000 board lots.

Aristo only charges commission for executed orders. If an order has no trade matched when it is cancelled, Aristo will not collect any charges.

2. Does Aristo collect monthly or annual fee, or custodian fee?

Aristo does not collect any monthly or annual fee, or custodian fee.

Even when there is no fund or securities at the account, the client need not pay any maintenance fee.

3. How about other fees charged by Aristo?

You may view the "Charge and Commission" by clicking the Customer Service.

1. How to place orders at Aristo Web?

No installation is required for Aristo Web. It can be operated in ordinary web browsers.

When client logons to Aristo Web, click the "order" icon, and the quotation window will open. Entering the securities code and pressing "Buy" or "Sell" button, you can input the needed information to place an order.

If you want to place a market order, press "Market Buy" or "Market Sell" button instead.

2. What is the maximum lot size of a securities order?

A securities order can have the quantity range from one board lot to 3,000 board lots.

Of course, if client has limited fund, the maximum quantity is the maximum number of board lots (if less than 3,000 board lots) that can be purchased using the fund in the account. For sell orders, the maximum quantity is the number held (if less than 3,000 board lots) by the client.

3. Must I deposit fund before buying? Can I trade right after cheque deposit?

As Aristo is very concerned with client risk management, all clients must deposit sufficient fund by cash, cheque, bank draft or bank transfer before securities purchase.

When Aristo confirms the transfer, clients can place orders at once. If deposit is made by cheque, the treatment is based on the following situations:

i) If the cleared securities portfolio value is not less than the cheque amount, and the cheque deposit is not over HK$100,000, client can place orders at once;

ii) In other cases, cheques deposited before the cutoff time can be used for trading at 4pm on the next trading day; cheques deposited after the cutoff time can be used for trading at 4pm on the trading day following the next trading day.

4. Can I use the sale proceed to buy securities right after selling?

The sale proceeds from the sale of securities can be used immediately for purchase. Clients need not wait until the settlement date.

The policy to allow buying right after selling gives more flexibility to clients to utilize their fund.

5. Can I sell the securities just bought?

The securities purchased by Aristo clients through Aristo Web can be sold immediately. Even the purchase order has only been partially matched, the securities already purchased can be sold.

The policy to allow selling right after buying gives more flexibility to clients to utilize their fund.

6. Can I place an order for the following trading day?

Aristo Web allows clients to enter next-day order instruction after market close. At market open on the next trading day, Aristo Web will automatically place the order to the market.

Aristo Web provides 24-hour trading services. Clients can still manage your orders on weekends and public holidays.

7. Can I trade at market price? What is special for market order?

Clients can trade securities at market price during continuous trading session. By choosing market order, clients can place a market order.

Market orders do not require the entry of price, and allow clients to buy or sell within 10 price spreads from the best price. However, if the quantity queuing at the market is less than the demanded, the unmatched portion of the order is automatically cancelled.

8. How can I trade HKD-traded shares and RMB-traded shares under the Dual Tranche, Dual Counter Model (“DTDC Model”)/ Dual Counter Model ?

Customers can initiate the trading of stocks under the DTDC Model/ Dual Counter Model via Aristo. For customers who would like to trade stocks in the same currency and the same counter, please follow the existing buy/ sell process with the respective stock codes as usual. For customers who would like to trade stocks in another currency and hence another counter, you shall complete the share transfer to respective currency and counter prior to trading.

9. How to transfer shares between multi-counters under the DTDC Model?

Since cross-counter trading under the DTDC Model is only applicable for the stocks being transferred completely, intra-day cross-counter trading is not available in Aristo.

The processing time for the requested transfer is at least 2 trading days upon the receipt of instruction by Aristo. Customers can check against your updated portfolio and submit trading instructions accordingly.

Please note that the instruction of stock transfer between multi-counters cannot be cancelled or amended once submitted. On the day of the transfer instruction received, there must be sufficient settled shares for the stock transfer or the instruction will be deemed as void.

1. What types of statements are received by Aristo clients?

When you have completed a transaction, deposit/withdraw fund or stock, apply for IPO, or receive the distribution from listed companies, you will receive the electronic consolidated statement in the evening the same day.

If you have the above activities, or the account balance has cash balance or deficit, or securities holding, you will receive the electronic monthly statement within the first 3 trading day of the following month.

Electronic statements will be sent to the clients' email address. Clients can keep them for record.

2. How to view the statements?

Electronic statement is in the format of Portable Document Format(PDF). Clients may useAdobe Acrobat Readerto view the statement.

3. Can I receive the statements by mail?

If clients want to receive statements by mail, you have to paid additional charges. Please view our "Scheme" under our website.

4. Why my Aristo electronic statement has not yet been received?

If you cannot receive the Aristo electronic statement, you may check the junk mailbox to find it.

Certain email management software and Internet email providers filter emails, and treat emails from new senders as spams. Therefore, users must set emails from aristo.hk as a trusted source, or else, you have to get the electronic statement from your junk mailbox.

If you still cannot receive the electronic statement, please contact our Customer Services Department.

1. How to download Aristo Mobile Platform?
iOS
2. Can I access Aristo Mobile Platform when I am overseas?

Aristo Mobile Platform is accessible as long as you have an Internet connection and are using one of the Supported mobile handsets. Please check with your telecommunication service provider for details.

3. Do you consolidate the Chargeable Real-time Quotes I use across different e-channels provided by Aristo?

Yes, we consolidate these usages.

1. What kind of quotation services on securities are provided by Aristo?

Aristo provides 3 types of real time quotation services, including

A. Real Time Basic Quote

B. Market Depth Snap Shot

C. Streaming

2. What are the differences between the 3 types of quotation services?

A. Real Time Basic Quote Service includes nominal, day high and low prices and turnover amount, without streaming format.

B. Market Depth Snap Shot Service provides nominal, day high and low prices and turnover amount. Furthermore, it also includes the Best bid/ask price and volume, Market depth (10 price levels) and broker queues.

C. Streaming Service is in a streaming format, with all securities data updated every second automatically. Under the Streaming Data Service plan, customers can view real time quotes with no limit.

Service details as below:

Information A.Real Time Basic Quote B.
Market Depth Snap Shot C.
Streaming
Nominal Price
Day High & Low
Turnover Figures
Best Bid/Ask
Market Depth (10 price levels)
Broker Queue
Auto-update of market data
1. What is the hardware requirement to run Aristo Web?

Personal computers

Pentium IV or above

256 MB Ram or more

Windows XP or above

Apple computers

Mobile phones (Aristo Mobile Platform)

Android, iOS

2. Which browsers can run Aristo Web?

All the following browsers can run Aristo Web:

Google Chrome, Internet Exploer, FireFox, Safari

3. How Aristo Web protects client information and trade security?

Aristo is very concerned with security of client information and trading:

i) Aristo servers have multiple security implementation: staff entering server room must have the security card and password, and the server has a number of access passwords. Client passwords are stored in the database in encrypted form, so even staff of Aristo cannot obtain any client password.

ii) Data sent or received by Aristo Web are encrypted. More important information like login password, is further encrypted to ensure security during Internet transfer.

Regarding the security of client computers, Aristo advise our clients to use more secured browser.

4. Why can't I view the whole display when I browse the online platform?

Clients may resize your browser window to show the full screen of Aristo Web.

5. Can I login Aristo Web through proxy server?

Aristo Web allows direct connection or connection through proxy server.

Clients need not choose the way of connection because Aristo Web can detect the connection mode itself.

As the speed of proxy server depends on the settings at the client side, the speed of Aristo will also be affected. Normally, connection through proxy server is slower than direct connection.

If you cannot access Aristo Web, you may logon into Aristo Web Mobile.

6. Why Aristo Web logout automatically?

Aristo Web may logout automatically because:

i) Connection to the Internet is broken;

ii) You ISP has changed the IP of your computer;

iii) Your account is logged in again; or

iv) Aristo Web is undergoing system upgrade.

1. What is Market Order Service?

Market Order Service helps customers to buy or sell securities at the prevailing market price immediately. Market order is an order which client does not set a limit price. Such order will be executed at prevailing market price at time of execution. The executed price may not fall within or largely deviate from client's expected price at the time of order placing especially at the beginning of morning trading session as many accumulated pre-market opening orders have to be handled.

2. How is Market Order being executed?

Aristo will submit your Market Order to the market (i.e. The Stock Exchange of Hong Kong (SEHK)) with one try only for auto-matching and execution by matching it up to 10 best price queues at SEHK (i.e. the prevailing best queue and up to the 10th queue at 9 spreads away at the time when the market order is processed by Aristo) and up to a maximum of 20 spreads from the prevailing nominal price (as the case may be). Any unfilled quantity of your market order as a result of the above mechanism will be automatically cancelled immediately.

3. Will the outstanding quantity of my market order being queued in the market?

No. Any unfilled quantity of your market order will be automatically cancelled immediately and will not be queued in the market. You may place another order as you wish.

4. Any Good Till Order options?

No. Only One Day Order for Market Order is available.

5. What are the service hours for Market Order?

Our service hours are 9:30 am to 12:00 noon and 1:00 pm to 3:59 pm of each trading day.

6. What if the funding of the settlement account to settle a Market Order is insufficient due to volatile market movement?

Taking into account of customer's background and the credit risk involved, Aristo can, at its absolute discretion, purchase in whole or in part of the market order received and the customer has to settle the shortfall before T+2 days. Otherwise, Aristo has the right to sell the related securities at any time to set off the shortfall without prior notice to the customer.

Aristo will reserve the right to sell the related securities to set off the shortfall at any time with the consideration of customer's background and the credit risk involved.

How to set up an Iceberg Order?

An iceberg order is an extension of Limit Order to buy and sell large amounts of securities. Investors have to set the order price, total order quantity and visible order quantity (Max Floor), which must be smaller than total order quantity. Also, investors can choose the specific period for the Iceberg order to be effective. A Limit Order will be reported to other market participants at the set price with order quantity equals to the visible order quantity. When the visible order is fulfilled, a new part of the hidden portion of the same size becomes visible until the total order quantity is fulfilled.

Can I place a schedule order?

Aristo Web allows client to place a schedule order. When client set the schedule time of an order, Aristo Web will automatically place the order to the market.

Last Update: 31 Jan 2019